How can we help?
Account & troubleshooting
I can't log in — what do I do?
Double-check your email and password, and make sure you're using the same method (email/password) you signed up with. Still stuck? Use the contact form below.
How do I reset my password?
From the login screen, tap "Forgot password" and follow the emailed link. If the email doesn't arrive within a few minutes, check spam before contacting us.
A price in the app looks wrong or out of date
Please report it using the form below with the retailer and product name — every report is checked by a person, not just logged and ignored.
How do I cancel or change my subscription?
Subscriptions are managed on the web, not inside the app — see the link SavrIT gives you, or ask us here if you've lost it.
Why can't I find a product I'm looking for?
Our product database grows every week as more catalogues are processed. If something's missing, tell us — it helps us prioritise what to add next.
How do I delete my account or my data?
Use the Data Deletion Request form on our POPIA page, or contact us directly.
Report incorrect prices
Extraction from real catalogues isn't perfect — tell us what looks wrong and a person will check it.
Feature requests
Want something SavrIT doesn't do yet? Tell us — real requests shape what we build next.
What's next
A honest look at what we're actually planning — not a promise of dates.
- PlannedYearly and Family subscription plans
- PlannedRetailers beyond our initial eight
- PlannedPublic launch on the App Store and Google Play
- PlannedCoverage beyond Johannesburg and Sandton
- ExploringDirect retailer data partnerships (see our Partners page)